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FAQS

Please see our FAQs to answer any questions you have regarding your P&S box purchase.  We do not sell or share our customer's personal contact information. To opt out of any communication from our sales team, please type STOP or Unsubscribe.  If you cannot find an answer to your question below, please send us an email at info@psalmandsanaa.com and one of our team members will respond to you within 24 hours.

Please review the PsalmandSanaa Box Subscription terms carefully to make certain that they are understood before enrolling. The terms contain important information regarding your subscription purchase, including shipping, renewal and cancellation terms. P&S Boxes are shipped bi-monthly. Subscriptions are continuous and automatically renewed, unless you cancel or we terminate your account due to non-payment.

By purchasing a subscription, you agree to the terms below, as well as our Terms of Use and Sale and our Privacy Policy.

P&S Subscriptions are Six months and One Year Prepaid Subscriptions that will be shipped out between the 15th and 25th of the shipping month. If purchased before the 5th of the shipping month, you will receive your box during the current shipping period. If purchased after the 5th of the shipping month, your box will be delivered during the next shipping period.  (Please see the shipping schedule below). You will be immediately billed for your Prepaid Subscription upon purchase,  $147.00 six month membership subscription, $245.00 one year membership subscription (as a non-refundable minimum purchase) for a term of six months (three P&S boxes) or a term of one year (five P&S boxes, one box free). This payment includes taxes and shipping charges. Prepaid subscriptions automatically renew up to three weeks before the end of the term, unless you timely cancel, your credit card on file will be charged.

One Time Purchase Gift Boxes will be shipped out between the 15th and 25th of the shipping month.  If purchased before the 5th of the shipping month, you will receive your box during the current shipping period. If purchased after the 5th of the shipping month, your box will be delivered during the next shipping period. (Please see the shipping schedule below). You will be immediately billed for your One Time Purchase Gift Box upon purchase, $60.00 plus shipping, taxes and handling (as a non-refundable minimum purchase). 

We do not except any returns or exchanges. If you have received damage items in your Psalm&Sanaa box, please contact our customer service team within two (2) days of receiving your box: info@psalmandsanaa.comAny P&S Box returned by a customer will not be eligible for a refund.

All boxes are shipped through USPS and UPS. We will mail you your tracking number once your box is shipped. In the case that your P&S Box does not arrive or a product is damaged,  we will not be held accountable for the missing items and will not offer a replacement or refund.  Please contact USPS or UPS with the tracking information that we provided you to file an insurance claim. Please note that shipments usually may take 5-7 days to reach their final destination. Due to COVID-19 shipping times have increased.  All refunds are granted at the sole discretion of the PsalmandSanaa customer service team. 

To cancel your  subscription, please contact our customer service team: info@psalmandsanaa.com. Please note that your credit card will be charged three weeks before the reoccurring subscription has ended. If you no longer want your credit card to be charged, you must cancel before this time. If you cancel after your card has been charged, a refund will not be granted and you will receive the P&S box for that month. Cancellations must be in effect prior to the billing date of the subscription renewal, but after receiving the box that was last purchased. 

P&S boxes are shipped bi-monthly between the 15th and 25th of the shipping month. 

We are not offering any expedited shipping services at this time.

December, February, April, June, August, and October